Job title: Field Service Technical Trainer - West (Remote)
Company: Stryker
Job description: Work Flexibility: Remote or Hybrid or Onsite
Who we want:
As a Field Service Technical Trainer, you will be responsible for the execution of classroom and field training for new and tenured Field Service Technicians. This role is also responsible for time in the field validating and coaching proper Field Service process execution.
This role will support Strykers West region and a candidate will need to be based in the Central or Western US. Frequent travel to Kalamazoo, MI will be required at least two weeks per month in addition to travel throughout the Central/West region. Estimated travel needs of this role around 50%.
Travel Percentage: 50%
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.
Expected salary: $57000 - 85000 per year
Location: Texas Apply Now
Company: Stryker
Job description: Work Flexibility: Remote or Hybrid or Onsite
Who we want:
- Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes finding ways to simplify, standardize, and automate.
- Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
- Network builders. Managers who build connections with other teams and divisions and coordinate cross-functional collaboration.
As a Field Service Technical Trainer, you will be responsible for the execution of classroom and field training for new and tenured Field Service Technicians. This role is also responsible for time in the field validating and coaching proper Field Service process execution.
This role will support Strykers West region and a candidate will need to be based in the Central or Western US. Frequent travel to Kalamazoo, MI will be required at least two weeks per month in addition to travel throughout the Central/West region. Estimated travel needs of this role around 50%.
- Responsible for taking part in the development and delivery of training materials and training programs in alignment with organizational expectations and strategy
- Active engagement in the onboarding and training of all new Field Service Technicians in alignment with the new hire process
- Mentor new Field Service Technicians, teaching and modeling proper process execution, customer centric, and values-based behaviors
- Act as a key member of the training team with the consistent delivery of training content in areas such as new hire training, product knowledge, and repair training
- Be an active part of establishing and implementing standards to operate a best-in-class training environment enabling a greater customer experience and increased employee engagement
- Execute quality audit processes validating training retention and appropriate service delivery
- Identify opportunities for improvement and assist in the development of updated procedures
- Function as a key partner in tracking elements of new employee training training required for cross-training and product launches
- Partner with Regional Leaders to share insights and aid in strengthening in overall execution of work conducted by the Field Service team
- Bachelors degree required
- 1+ year of relevant work experience in the development of training materials/processes and execution of training, service, and/or operations preferred
- Ability and comfort to travel around 50% required (in the Kalamazoo, MI office locations for two weeks a month required; additional travel around the Central/West region monthly also required)
Travel Percentage: 50%
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.
Expected salary: $57000 - 85000 per year
Location: Texas Apply Now