About the position
The 340B Client Relationship Analyst at Walgreens serves as the primary point of contact for clients, managing day-to-day communications and ensuring client satisfaction. This role involves conducting program reviews, assisting with contract pharmacy audits, and identifying opportunities for program efficiency and optimization. The analyst collaborates with various internal teams to resolve issues and enhance the overall performance of the 340B program.
Responsibilities
- Maintains and strengthens client relationships by providing required services that meet the client's needs. ,
- Serves as the subject matter expert to drive 340B program optimization opportunities. ,
- Owns the end-to-end resolution for any inquiries and issues while exhibiting professionalism and providing the highest level of service at all times. ,
- Leverages cross-functional support teams to solicit and interpret various data streams, and communicate business results and trends that relate to the client and their overall 340B program performance. ,
- Solicits client feedback and determines process improvement solutions and recommends system enhancements. ,
- Advises client of any reporting changes and guides them through the changes. ,
- Analyzes client needs to develop more effective reporting. ,
- Provides necessary support needed to the client for 340B audits by providing an explanation of the data flow through the various systems. ,
- Participates in the client's audit process and provides support on-site or remotely. ,
- Maintains records of client interactions, records details, complaints, comments, and action taken. ,
- Contacts clients to respond to inquiries or to notify them of investigation results and planned adjustments. ,
- Develops and fosters working relationships with various internal stakeholders (IT, Stores, Legal, Sales, etc.) to facilitate productive exchanges of information. ,
- Develops a thorough understanding of the 340B program. ,
- Strives to consistently improve the overall efficiency and marketability of the 340B program. ,
- Maintains knowledge of the healthcare and pharmacy services industry, continually, and uses that knowledge to identify ways and make recommendations, to improve the 340B program.
Requirements
- Bachelor's degree OR high school diploma and three (3) years of client or account relationship experience. ,
- Experience in diagnosing, isolating, and resolving moderate to complex business issues and recommending and implementing solutions to resolve problems. ,
- Experience developing ways of accomplishing goals and meeting deadlines with minimal supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary. ,
- Experience communicating both verbally (on phone, one-on-one & to groups) and in writing (emails, letters, reports, presentations) to various audiences (work group, team, company management, and external clients). ,
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. ,
- Experience developing and delivering presentations to internal and external audiences. ,
- Basic level skill in Microsoft Excel, PowerPoint, and Word.
Nice-to-haves
- Bachelor's Degree and at least 2 years of client/customer service experience OR High School Diploma and 5 years of client or account relationship experience. ,
- Experience working in a client or account management environment. ,
- Experience in the healthcare industry, including 340B, pharmacy, hospital, clinic, PBM.
Benefits
- Competitive salary ranging from $56,800 to $91,100 annually. ,
- Comprehensive health insurance coverage. ,
- 401(k) retirement savings plan with company matching contributions. ,
- Paid time off and holidays. ,
- Opportunities for professional development and training.