Topicals is seeking a highly motivated, detail-oriented Account Manager to support and drive our Sephora business across the US, Canada, and UK. Reporting to the Director, Global Sales & Retail Marketing, this role sits at the intersection of sales, marketing, and operations, ensuring strong execution and continued growth across all channels. You'll own day-to-day management of our most important retail partnership while helping lay the groundwork for future global expansion. Exposure to international retail environments is a meaningful plus as we continue to scale.
Key Responsibilities
- Support day-to-day management of the Sephora business across US, CA, and UK, with increasing ownership of retailer communication and follow-ups.
- Own weekly and monthly sales reporting, tracking key KPIs including same-store sales, MoM/YoY performance, and SKU productivity.
- Analyze sell-through trends and translate insights into clear, actionable recommendations to drive growth and close sales gaps.
- Track and manage retailer exposure opportunities (FOS, endcaps, animations), maintaining visibility trackers and supporting merchant pitches.
- Support end-to-end execution of product launches and key retail moments across dotcom and in-store, ensuring alignment across marketing, operations, and planning.
- Monitor in-stock levels and flag risks, partnering closely with planning and operations to support replenishment and PO tracking.
- Support development and execution of retail marketing campaigns, sampling programs, and in-store activations.
- Partner cross-functionally with marketing, creative, planning, and operations to ensure seamless execution across all retail touchpoints.
- Conduct competitive analysis and bring forward ideas to improve assortment, positioning, and in-store presence.
- Maintain strong internal alignment by proactively communicating updates, risks, and opportunities across teams.
Qualifications
- 3–5 years of experience in beauty retail, account management, or a related field.
- Direct experience with Sephora’s retail environment and ways of working.
- Experience working with North American retailers required; experience supporting international markets a strong plus.
- Strong analytical skills with the ability to interpret retail data and translate it into business recommendations.
- Proficiency in Excel or Google Sheets; comfortable working with large datasets and building reporting tools.
- Experience supporting retail marketing initiatives, product launches, or cross-functional campaigns.
- Highly organized with strong attention to detail and ability to manage multiple workstreams simultaneously.
- Strong communication skills with the ability to manage cross-functional relationships and follow through on deliverables.
- Proactive and solutions-oriented, with a bias toward action and problem solving.
- Comfortable working in a fast-paced, evolving environment with shifting priorities.
Topicals, an equal opportunity employer, is committed to equal opportunity for all employees and applicants. The Company recruits, hires, trains, promotes, pays, and administers all personnel actions without regard to race, color, religion, creed, sex, gender, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, reproductive health decision making, or any other status protected by applicable law. The Company also makes reasonable accommodations for qualified applicants with disabilities in accordance with all legal requirements. Any applicant who requires assistance with the application or resulting process should contact People & Culture ([email protected]) to request that accommodation.
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