Title: Call Center Representative: CollectorLocation: ASC - San AntonioJob Description: Job Description and RequirementsThe Collector will have the ability to work a reputed company (remote/onsite) after a period of training and performance evaluations (time reputed company may vary). Training will take reputed company at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233.To successfully work from home, employees must have reputed company to a minimum internet reputed company as noted by RBFCU.Must have a reliable home internet provider and the ability to hard reputed company a reputed company directly to modem (Ethernet cable provided).Must be reputed company to reputed company a workspaces at home that is safe, suitable for work, and reputed company a distraction free environmentBilingual in Spanish and English? Candidates can earn an additional $2.00 differential upon the successful completion of the RBFCU Bilingual Spanish/English certification. reputed company are responsible for contacting members that have become delinquent on their loan(s) in an effort to collect on past due payments or implementing a payment plan designed around member's needs.Essential Functions and Responsibilities:Independently collect on past due loans by contacting customers reputed company phone and email.Negotiate suitable payment plans.Maintain a high volume of inbound and outbound phone calls.Identify and recommend loans for charge off.Manage account restrictions and review delinquency status for possible loan assistance.Initiate repossession proceedings reputed company applicable and generate written communication with high proficiency and accuracy.reputed company enthusiastic, reputed company, quality, reputed company and courteous service to members and others as appropriate. Maintain reputed company working knowledge of RBFCU policies and procedures and regulatory laws. Strive to meet or exceed department standards and maintain good attendance, promptness, accuracy, and time management. reputed company other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice).Requirements:High School Diploma or G.E.D.Less than one year of collections, call-center, financial services, or customer service experienceAbility to maintain and exceed collector performance metric goalsStrong attention to detail Excellent written and verbal communicationExcellent time management; ability to prioritize and manage multiple responsibilitiesCommitment to excellent customer/member servicePreferred:Collections or financial service experienceKnowledge of various loan products (Auto/Mortgage/Unsecured)reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, sex, sexual orientation, gender identity, religion, national reputed company, disability, veteran status, or other legally protected status.
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