About the position
AllianceOne, a subsidiary of Teleperformance, is seeking experienced remote debt collection professionals to connect with consumers and resolve delinquent purchased debt accounts. This role involves conducting high-volume outbound calls, performing skip tracing, negotiating settlements and payment arrangements, and managing a collection pipeline with timely follow-ups. Success requires strict adherence to FDCPA, FCRA, and applicable state regulations, while delivering professional, solution-focused customer interactions to maximize account recovery. The company values its call center professionals by offering a competitive base hourly rate, an excellent commission structure, and paid training.
Responsibilities
• Conduct high-volume outbound calls
• Perform skip tracing to locate consumers
• Negotiate settlements and payment arrangements
• Manage collection pipeline with timely follow-ups
• Maintain full compliance with the FDCPA, FCRA, and applicable state regulations
• Deliver professional, solution-focused customer interactions
• Maximize account recovery
Requirements
• Minimum 2 to 3 years of third-party collections experience
• At least 1 year specifically working purchased paper, dormant judgments, or salvage debt
• Proven track record of hitting target metrics in a work-from-home environment
• Familiarity with auto-dialers, CRM software, and standard skip-tracing platforms
• Must be able to accurately explain the "Mini-Miranda"
• Understand how to handle disputes
• Know how state-level SOL dictates what can and cannot be said regarding legal action
• Professional verbal communication skills
• Outstanding attendance & work ethic
• Strong ability to navigate multiple systems while speaking with customers
• Must be self-motivated
• Problem solving and critical thinking
• Must be proficient in time management
• Negotiation skills
• Goal oriented
• Computer knowledge/skills
• Good typing/keyboarding skills
• Ability and openness to work professionally with a diverse customer base
• Works well in team setting
• A criminal background check is required
Nice-to-haves
• Knowledge of personal loans and/or financial services is a strong plus
Benefits
• Competitive base hourly rate
• Excellent commission structure
• Paid training
• Health Insurance (Medical/Dental/Vision)
• HSA/FSA plans
• Paid Time Off package
• Optional Daily Pay
• EAP
• 401k after 90 days