Customer Service Representative – Remote (Nebraska) – careerzynith Healthcare Claims & Veteran Support

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Why careerzynith?

At careerzynith, we are on a mission to dramatically reduce the administrative burden of healthcare for federal agencies, payers, and providers. Our work directly impacts the lives of veterans, their families, and the countless healthcare professionals who serve them. As a fast‑growing, values‑driven organization, careerzynith combines cutting‑edge technology with a compassionate, people‑first culture. If you thrive in an environment where purpose meets performance, you’ll find a home here.

Position Overview

We are seeking a dedicated Customer Service Representative who will work remotely from Nebraska to serve as the first point of contact for healthcare providers, veterans, and their representatives. In this role you will handle inbound calls, gather critical information, and help determine eligibility and benefits for medical claims. Your ability to provide courteous, solution‑focused service will directly influence satisfaction scores, claim turnaround times, and the overall health of our clients’ operations.

Key Responsibilities

• Answer inbound calls from providers, veterans, and veteran representatives with a professional, empathetic tone.
• Collect and verify required data using careerzynith’s client systems, soft‑phone platforms, and CRM tools.
• Research medical claims, evaluate benefit eligibility, and make accurate adjudication decisions.
• Document each interaction in the VA system, flagging cases that require corrective action or escalation.
• Maintain up‑to‑date knowledge of VA regulations, especially the 72‑hour notification requirements.
• Achieve first‑call resolution targets while meeting production and quality standards.
• Collaborate with teammates, sharing insights and best practices to continuously improve the service experience.
• Participate in ongoing training, compliance, and privacy programs, including annual HIPAA and security refreshers.
• Perform additional duties as assigned, supporting the broader mission of careerzynith.

Essential Qualifications

• High School Diploma or GED (required).
• 1–2 years of proven customer‑service experience, preferably in a healthcare or government‑related environment.
• Proficiency with Microsoft Office (Excel, Word) and data‑entry tools; 10‑key keyboard experience is a must.
• Strong verbal and written communication skills, with the ability to convey complex information clearly.
• Demonstrated commitment to professionalism, integrity, honesty, and teamwork.
• Ability to work independently while staying aligned with team goals and company values.
• U.S. citizenship and residency in Nebraska; ability to work from a remote location that meets careerzynith’s security standards.

Preferred Qualifications & Skills

• Experience with call‑center technologies such as soft‑phone systems and customer relationship management (CRM) platforms.
• Familiarity with VA benefits, claims processing, or other federal healthcare programs.
• Previous exposure to HIPAA compliance and privacy best practices.
• Exceptional problem‑solving abilities and the capacity to manage multiple projects simultaneously.
• Self‑motivation and a track record of exceeding performance metrics.
• Ability to adapt quickly to new software, processes, and regulatory updates.

Core Competencies for Success

• Customer‑Centric Mindset: Prioritize the caller’s needs, aiming for first‑call resolution and high satisfaction scores.
• Analytical Thinking: Accurately assess claim information and apply relevant regulations.
• Communication Excellence: Listen actively, ask clarifying questions, and convey decisions in a clear, respectful manner.
• Team Collaboration: Share knowledge, support peers, and contribute to a positive, high‑performing team culture.
• Integrity & Trust: Uphold confidentiality, follow HIPAA guidelines, and act as a reliable steward of sensitive data.
• Adaptability: Thrive in a dynamic environment where processes and technology evolve rapidly.

Career Growth & Development

careerzynith invests heavily in the professional development of its associates. As a Customer Service Representative, you will have access to:

• Structured onboarding and continuous training programs that keep you current on VA regulations, claims adjudication, and advanced communication techniques.
• Mentorship opportunities with senior claims analysts and operations leaders.
• Tuition assistance and professional development funds to pursue certifications or further education.
• Clear career pathways toward senior support roles, claims specialist positions, team lead opportunities, and even cross‑functional moves into quality assurance, training, or operations management.

Work Environment & Culture at careerzynith

Our culture is built on the pillars of Passion, Courage, Integrity, and Respect. We celebrate diversity, encourage open dialogue, and recognize the unique contributions of each team member. Remote employees enjoy:

• A flexible work‑from‑home arrangement with a reliable technology stack and dedicated IT support.
• Regular virtual team huddles, coffee chats, and recognition events that keep remote staff connected.
• An inclusive environment where ideas are welcomed, and innovation is rewarded.
• Access to a wellness program that supports mental, physical, and financial health.

Compensation, Perks & Benefits

careerzynith offers a competitive total rewards package designed to attract and retain top talent. While exact salary ranges will be discussed during the interview process, you can expect:

• Competitive base pay aligned with industry standards for remote customer‑service roles.
• Performance‑based bonuses and referral incentives.
• Comprehensive health, dental, and vision insurance plans.
• Fully paid life insurance, short‑ and long‑term disability coverage.
• Generous paid time off, including vacation, sick leave, and holidays.
• 401(k) retirement plan with employer match.
• Professional development budget, tuition assistance, and access to industry‑leading training resources.
• Hybrid and fully remote work options, with the flexibility to choose the setting that best supports your productivity.

Performance Management & Expectations

All careerzynith associates are subject to regular performance reviews that focus on skill development, quality metrics, and alignment with company values. You will receive ongoing feedback, coaching, and opportunities to refine your expertise. Success in this role is measured by:

• First‑call resolution rates and overall customer satisfaction scores.
• Accuracy and timeliness of claim documentation.
• Adherence to HIPAA and privacy standards.
• Active participation in team initiatives and continuous improvement projects.

Physical & Technical Requirements

• Ability to operate a computer, telephone headset, and standard office equipment (copier, fax, scanner).
• Proficiency with data entry, including 10‑key numeric input.
• Capacity to sit for extended periods, listen attentively, and speak clearly for the duration of calls.
• Compliance with remote‑work security protocols, including secure internet connection and VPN usage.

Application Process

If you are an uncommon individual who embodies professionalism, trust, and a relentless drive to help veterans and providers navigate complex healthcare claims, we want to hear from you. Join careerzynith and become part of a team that values your unique strengths and empowers you to make a meaningful impact every day.

Ready to start your journey with careerzynith? Click the link below to submit your application and take the first step toward a rewarding career.

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