Posted Jul 13, 2026

Customer Service Specialist – Remote Inbound Travel Insurance Policy Support – Full‑Time Flexible Shifts at careerzynith

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About careerzynith – Leading the Future of Travel Insurance

careerzynith is a global leader in insurance solutions, delivering peace of mind to millions of travelers worldwide. With a heritage of innovation, compliance excellence, and a relentless focus on customer experience, careerzynith has built a reputation for protecting journeys, big and small. Our travel insurance portfolio is backed by cutting‑edge technology, a deep understanding of regulatory standards, and a culture that puts people first – both our customers and our employees.

Why This Role Matters

As a Remote Inbound Customer Service Specialist for careerzynith’s travel insurance division, you will be the frontline guardian of our policyholders’ journeys. Every call you handle, every medical query you resolve, and every complaint you close contributes directly to the safety, confidence, and satisfaction of travelers across the globe. This is more than a job; it’s an opportunity to make a tangible difference in people’s lives while advancing your own professional growth.

Key Responsibilities

Process travel insurance policies for careerzynith customers, ensuring accurate data entry and adherence to underwriting guidelines.
Manage inbound call volume for our banking partner, handling policy upgrades, medical assistance requests, and trip modifications with speed and empathy.
Navigate complex medical queries, screen customers’ health conditions, and provide clear, compliant advice in line with FCA regulations.
Follow mandatory call scripts while maintaining a natural, personable tone that reflects careerzynith’s brand values.
Operate multiple software platforms simultaneously, demonstrating strong multitasking abilities and attention to detail.
Own the end‑to‑end handling of FCA‑regulated complaints, driving each case to resolution while safeguarding customer interests.
Assess and record vulnerability indicators, applying patience, empathy, and tailored support to customers who need it most.
Collaborate with underwriting teams to evaluate risk, ensuring that every decision balances business objectives with customer protection.
Maintain rigorous compliance with FCA standards, documenting interactions accurately and participating in regular audits.

Essential Qualifications

Education: Minimum of 2 A‑levels, GCSEs, or equivalent; a degree in Business, Communications, or a related field is advantageous.
Experience: At least 12 months of proven experience in a high‑volume customer service environment, preferably within insurance, finance, or healthcare.
Technical Proficiency: Demonstrated ability to navigate PC systems quickly, type at a consistent speed, and learn new software tools with minimal supervision.
Regulatory Awareness: Familiarity with FCA regulations or a willingness to undergo comprehensive compliance training.
Background Checks: Successful completion of DBS, credit, sanctions, CIFAS, and a two‑year employment history verification.

Preferred Qualifications

Previous experience handling travel insurance or medical assistance calls.
Certification in conflict resolution, complaint handling, or risk assessment.
Fluency in a second language to support a diverse customer base.
Experience working remotely in a fully regulated environment.

Core Skills & Competencies

Communication: Exceptional verbal and written skills, with the ability to convey complex information clearly and compassionately.
Empathy & Patience: Proven track record of supporting vulnerable customers, demonstrating genuine care and active listening.
Problem‑Solving: Ability to think critically, assess risk, and propose solutions that balance policy terms with customer needs.
Resilience: Comfortable working under pressure, handling fluctuating call volumes, and maintaining composure during challenging interactions.
Collaboration: Strong team player who can build productive relationships with underwriting, compliance, and technology teams.
Attention to Detail: Meticulous record‑keeping and data entry to ensure regulatory compliance and accurate policy administration.

Work‑From‑Home Requirements

A dedicated, quiet workspace free from distractions, with reliable high‑speed internet (minimum 10 Mbps download).
Professional background – no caregiving responsibilities during scheduled shift times; full childcare arrangements must be in place.
Ergonomic setup that complies with health and safety standards, including a comfortable chair and proper lighting.
Commitment to maintaining a professional appearance and demeanor as if you were in a physical office.
Compliance with careerzynith’s security protocols: no personal mobile devices or unrelated electronics at the workstation during calls.

Compensation, Perks & Benefits

Salary: £22,556.82 per annum (£12.10 per hour) – competitive market rate with regular performance reviews.
Holiday Entitlement: 28 days inclusive of bank holidays, increasing to 30 days after one year of service.
Wellness Programme: Access to a Lifestyle Benefits platform offering thousands of discounts, free wellness classes, and learning opportunities via the careerzynith Community Online Academy.
Referral Scheme: Earn up to £900 for referring a successful candidate, plus £300 for the referred friend.
Employee Assistance: 24/7 Mental Health Support and an Interactive Health & Wellbeing Hub.
Pension & Life Assurance: Company‑matched pension contributions and comprehensive life assurance cover.
Recognition: Monthly awards for length of service, performance, and customer satisfaction.
Career Development: Structured training pathways, mentorship programmes, and clear promotion routes to senior customer service, team lead, and specialist compliance roles.

Career Growth & Learning Opportunities

careerzynith invests heavily in its people. As a Remote Inbound Customer Service Specialist, you will receive:

15 days of fully paid, intensive onboarding training, covering product knowledge, compliance, and advanced communication techniques.
Ongoing coaching sessions, quarterly skill‑enhancement workshops, and access to a digital learning library.
Opportunities to cross‑train in related areas such as claims processing, underwriting support, and fraud detection.
A clear progression ladder: from Specialist → Senior Specialist → Team Lead → Operations Manager, with each step accompanied by salary increments and expanded responsibilities.

Culture & Environment at careerzynith

Our remote workforce is united by a shared purpose: to protect travelers and deliver unrivaled service. careerzynith fosters a culture of:

Inclusivity: Diverse teams where every voice is heard and respected.
Innovation: Encouragement to suggest process improvements and adopt new technologies.
Well‑Being: Regular virtual social events, wellness challenges, and mental‑health days.
Accountability: Transparent performance metrics and open feedback loops.
Community: Participation in corporate social responsibility initiatives, including travel safety awareness campaigns.

Application Process

Ready to join careerzynith and become a trusted guardian of travelers worldwide? Follow these steps:

Submit your updated CV and a concise cover letter highlighting your relevant experience.
Complete the online assessment – a quick test of your communication style and problem‑solving approach.
Participate in a virtual interview with our Talent Acquisition team.
Undergo the required background checks (DBS, credit, sanctions, CIFAS).
Begin your 15‑day paid training program and start your rewarding career with careerzynith.

Take the Next Step

If you thrive in a fast‑paced, regulated environment, possess a genuine passion for helping people, and are eager to grow within a forward‑thinking insurance leader, careerzynith wants to hear from you. Apply today and embark on a career that blends purpose, professional development, and the flexibility of remote work.

Contact Information

Phone: 0800 100 180

Email: [email protected]

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