Tangent is a VC-backed startup that helps job seekers by connecting them directly with future colleagues for mentorship and referrals. The Entry-level Customer Success Manager will focus on building strong relationships with customers to ensure satisfaction and drive retention and growth.
Responsibilities
- You'll be responsible for building strong relationships with customers to ensure they achieve their desired outcomes while using a company's product or service
- Your role combines customer support, account management, and proactive engagement to drive satisfaction, retention, and growth
Skills
- You must be able to work in the US without needing sponsorship/visa
- Be able to work in office or hybrid in NYC
- Excited by the opportunity to connect with mentors and get referred
- Experience in account management, customer support, sales, training, and project management
- Strong relationship-building, problem-solving, and communication skills
- Backgrounds in consulting, SaaS, or marketing can also be valuable, especially if they involve helping clients achieve their goals
- Highly proactive and willing to learn
- Excellent communicators (written or verbally)
- Happy working in a fast-paced environment
- Natural relationship-builders
- Motivated and driven to achieve outcomes
Company Overview
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