Transforming Healthcare through Compassionate Enrollment Services
At HealthXL, we're pioneering a new era in virtual care services, focusing on Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) in accordance with CMS guidelines. Our mission is to bridge the gap between healthcare providers and patients, ensuring that individuals receive the care they need from the comfort of their own homes. As a Healthcare Enrollment Specialist - Remote, you will play a pivotal role in our success, connecting with patients, educating them on our programs, and enrolling them in the care that can significantly improve their health outcomes.
About HealthXL: Pioneers in Virtual Care
HealthXL is at the forefront of delivering high-quality virtual patient care. By contracting with physician practices to provide CCM/RPM services to their Medicare patients, we're not just a company; we're a community dedicated to enhancing patient care. Our culture is built on the values of Integrity, Growth, and Excellence, and we're committed to offering our team members flexible schedules, competitive pay, and comprehensive benefits, making us an ideal place to build a fulfilling career.
The Role: Healthcare Enrollment Specialist
As a Healthcare Enrollment Specialist, you are the linchpin in our patient care process. Your primary responsibility will be to initiate outbound calls to eligible Medicare patients, educate them on the benefits of our CCM/RPM programs, address their queries, and enroll those who are interested. This role requires a unique blend of sales acumen, excellent communication skills, and a genuine passion for improving patient care.
Key Responsibilities:
- Initiate phone contact with eligible Medicare patients to enroll them in CCM/RPM programs on behalf of physician practices.
- Meet or exceed outbound connect rates and enrollment objectives, demonstrating a strong work ethic and time management skills.
- Educate patients comprehensively on the benefits of CCM/RPM programs, ensuring they understand how these services can enhance their health and wellbeing.
- Obtain consent from patients who elect to opt-in to the programs, documenting all interactions accurately in our enrollment system, iCare by HealthXL.
- Maintain a thorough understanding of program details, benefits, and logistics, staying updated on any changes or developments.
- Adhere to applicable regulatory guidelines and company policies, ensuring compliance and integrity in all interactions.
- Work persistently to build patient enrollment, leveraging your skills in truthful, tactful persuasion.
Qualifications and Skills:
To succeed as a Healthcare Enrollment Specialist at HealthXL, you should:
- Demonstrate our core values of Integrity, Growth, and Excellence in your work ethic and interactions.
- Have a proven track record in an outbound call center environment, preferably in inside sales or a related field.
- Possess excellent communication and relational skills, with the ability to connect with senior patients and explain complex information in an understandable manner.
- Be comfortable navigating computer systems and recording data accurately, with proficiency in Excel being a plus.
- Be fluent in English, with proficiency in other languages considered an asset.
- Show a strong understanding of the CCM/RPM programs and their benefits, or be willing to learn and grow with our team.
Career Growth and Learning Benefits
At HealthXL, we're not just looking to fill a role; we're investing in the growth and development of our team members. As a Healthcare Enrollment Specialist, you'll have the opportunity to:
- Develop your skills in patient communication, sales, and customer service.
- Gain a deeper understanding of the healthcare industry, particularly CCM and RPM programs.
- Work in a dynamic environment that encourages learning and professional growth.
- Advance your career within a company that values excellence and promotes from within.
Work Environment and Culture
HealthXL offers a remote work environment that is both flexible and productive. As a remote team member, you'll be part of a collaborative and supportive community that values work-life balance. Our culture is centered around our core values, ensuring that every team member feels valued, respected, and empowered to make a difference.
Compensation, Perks, and Benefits
We offer a competitive salary and a comprehensive benefits package for full-time team members, including paid training. Our commitment to your wellbeing and career satisfaction is reflected in our generous perks and benefits, designed to support your health, happiness, and professional growth.
Join Our Mission
If you're passionate about making a difference in the lives of others and are looking for a challenging yet rewarding role, we want to hear from you. As a Healthcare Enrollment Specialist at HealthXL, you'll be at the heart of our mission to revolutionize virtual patient care. Apply now and join our team in shaping the future of healthcare.
Don't miss this opportunity to be part of a pioneering company in the virtual care services industry. Apply today and take the first step towards a fulfilling career with HealthXL.
Apply Now