Note: The job is a remote job and is open to candidates in USA. illumin is transforming the advertising landscape with its integrated platform for journey planning, execution, and reporting. The Account Manager will serve as a strategic advisor for clients, managing relationships, optimizing engagement, and ensuring successful product utilization.
Responsibilities
- Deliver a stellar onboarding experience
- Champion the customer experience
- Drive retention and growth
- Leverage insights for continuous improvement
Skills
- Proven track record in roles such as Account Manager, Key Account Manager, or Customer Success
- Experience building lasting relationships and consistently hitting retention and expansion targets
- Skilled at upselling, cross-selling, and identifying growth opportunities within accounts
- Comfortable owning the retention and growth strategy for accounts while balancing multiple priorities
- Ability to review and assess what's working—and what's not—within accounts
- Understanding of the client's business to offer tailored actionable recommendations
- Proactively identify risks, opportunities, and trends that support customer retention, growth, and platform adoption
- Experience with trends and industry standards in areas like Programmatic, SaaS, and media channels
- Ability to grasp complex technical details and translate them into valuable insights for clients
- Experience partnering with operational, technical, product, finance, sales, and customer-facing teams
- Proficient with CRM tools such as Salesforce, HubSpot, or Zoho CRM
- Skilled in using MS Office, particularly Excel, to manage data and track performance
- Ability to quickly adapt to new tools and technologies
- Excellent communication skills in presenting and influencing key stakeholders
- Ability to adapt messaging to different audiences and position technical requirements as business needs
- Driven by delivering client-focused solutions that increase engagement, adoption, and expansion
- Strong verbal and written communication skills
- Ability to balance multiple projects while maintaining attention to detail
Benefits
- Bonus
- Flexible work environment
- Meal credit for your in-office days
- Free massage with an RMT in-house every eight weeks
- Comprehensive benefits, which include life, AD&D, long-term disability insurance, and coverage for prescriptions, dental, vision, mental health, and professional health services
- Access to a workplace advisor
- The Vitality Wellness app
- $300 annual healthcare spending account
Company Overview