Note: The job is a remote job and is open to candidates in USA. Quva is a company that provides industry-leading health-system pharmacy services and solutions. They are seeking a Business Operations Project Manager responsible for managing and scaling project execution across the organization, particularly focusing on customer onboarding and implementation while ensuring cross-functional alignment and accountability.
Responsibilities
- Own end-to-end customer onboarding and implementation, from sales handoff through Customer Success transition
- Capture customer goals, KPIs, and expectations and translate them into structured project plans
- Build and manage onboarding plans with clear milestones, owners, timelines, and success criteria
- Drive consistent, scalable onboarding execution while adapting to customer-specific needs
- Ensure on-time, high-quality delivery through strong cross-functional accountability
- Serve as program manager across multiple initiatives, with implementations as the core priority
- Build and maintain detailed project plans and Gannt charts, including timelines, dependencies, and risks
- Coordinate across Sales, Product, Engineering, SMEs, Support, and Customer Success
- Run status updates, stakeholder communications, and execution reviews
- Ensure clarity on ownership, progress, and blockers
- Proactively identify and resolve risks, gaps, and misalignment
- Oversee technical implementations without hands-on execution through technical project plan with timeline
- Coordinate system setup, integrations, and technical readiness by bringing cross functional teams together through a defined plan
- Act as the central point of coordination and escalation across technical teams
- Ensure delivery aligns to scope, timelines, and success metrics
- Coordinate scheduling, milestones, and completion criteria
- Ensure full participation across customer stakeholders
- Manage delivery through internal trainers and SMEs (no direct training)
- Track training completion, readiness, and adoption
- Ensure customers are prepared for go-live and early success
Skills
- Bachelor's degree in Information Systems, Computer Science, Education or related field
- 5+ years of experience in technical project management or software implementations
- Strong expertise in project planning and management tools (Gantt charts, timelines, dependencies)
- Background working in early-stage or high-growth environments
- Experience establishing PMO, onboarding, or operational frameworks from scratch
- Proven experience managing customer onboarding, implementations, or SaaS delivery programs
- Experience overseeing technical implementations (as a project/program manager, not hands-on)
- Experience in healthcare technology, SaaS, or data-driven platforms
- 18+ years of age
- Able to successfully complete a drug and background check
- Must be currently authorized to work in the United States on a full-time basis; Quva is not able to sponsor applicants for work visas
- Ability to manage multiple priorities while maintaining clarity and accountability
- Analytical mindset with the ability to track and measure program performance and outcomes
- Demonstrated ability to build and implement processes, project frameworks, and operational structure
- Experience coordinating cross-functional teams in fast-paced environments
- Excellent communication skills — both verbal and written — with the ability to explain technical concepts clearly
- Strong presentation and facilitation skills, with the ability to engage audiences at all levels
- Customer-centric mindset with a passion for helping clients achieve success
- Background in healthcare, IT or pharmacy operations preferred
Benefits
- Comprehensive health and wellness benefits including medical, dental and vision
- 401k retirement program with company match
- 22 paid days off plus 8 paid holidays per year
- National, industry-leading high growth company with future career advancement opportunities
Company Overview