Note: The job is a remote job and is open to candidates in USA. Sherweb is a company that simplifies the cloud for IT professionals. The Centralized Sales Team Agent will be the main point of contact for incoming calls and customer requests, ensuring customer satisfaction and supporting sales initiatives.
Responsibilities
- Ensure the timely and successful delivery of Sherweb’s solutions according to our customers’ needs and objectives
- Provide training on our products and platform, along with onboarding and sales support to both new and existing customers
- Collect customer feedback and identify opportunities for Sherweb to continuously improve their products and services offerings
- Provide pre- and post-sales support
- Play a vital role in customer satisfaction by offering best-in-class, efficient and professional solutions
- A strong focus on first contact resolution and problem solving in a timely manner
- Handling and taking ownership of internal requests and processes, on behalf of our customers
- Proactively support sales initiatives through outbound campaigns, client follow-ups, and targeted outreach to help identify needs and growth opportunities
Skills
- 2 years of customer-facing experience
- Ability to juggle multiple tasks and priorities
- Strong written and verbal communication skills
- Strong time management and organizational skills
- Excellent knowledge of Microsoft products (Outlook, Teams, Excel)
- Ability to provide a quick turnaround for customer needs
- Passionate about the customer experience
- A natural, personable, and dedicated team player
- Clear English written and verbal communication skills
- Experience in a similar, or sales focused role
- Experience in IT
Benefits
- A friendly and diverse work culture with inclusion and equality at the heart of our actions
- State-of-the art technology and tools
- A results-oriented culture where talent, action, and thinking outside the box are given due recognition
- Annual salary review based on performance
- Generous and caring colleagues of various professional and cultural backgrounds
- Vacation time that considers your previous experience
- Advanced paid hours to recharge your batteries (holidays and mobile days)
- Flexible benefits plan that adapts to your needs
- Flexible savings fund options
- A monthly home internet allowance
- A career path with opportunities to learn and grow
- Proximity to your direct manager and open, honest communication to support your development
- Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
- “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year
Company Overview