Note: The job is a remote job and is open to candidates in USA. Optiv Security Inc. is a leading provider of cyber security solutions, and they are seeking a Client Operations Specialist - Renewals. This role involves supporting Client Managers and Directors by managing renewal business, generating quotes, and ensuring excellent client service in a fast-paced environment.
Responsibilities
- Support Client Managers / Client Directors by proactively monitoring existing renewal business with a timely generation of quotes, validation of service contracts, auditing, and management of all aspects of the renewable pipeline using Salesforce.com
- Provide excellent client service and communication via available tools and resources. Respond quickly and accurately to requests from internal business functions as well as outside clients and partners
- Coordinate & advise Client Manager, Client Director & Clients to explore various opportunities: upsell level of services support, authorized support, multi-year contracts, technology refreshes (EOL/EOS), co-term contracts in combination with various partner technologies
- Make strategic and competitive pricing recommendations utilizing various pricing tools to maximize Optiv’s profit margins
- Coordinate with client management team to identify upsell/cross sell opportunities, negotiate discounts with vendors and distributors, and strategize ways to increase value for client while maximizing margins
- Provide information on maintenance contracts and asset tracking as requested
- Prepare and submit accurate orders for purchasing
- Provide system reporting to the Client Manager/Client Director, operations, and management upon request
- Act as liaison between Client Manager/Client Director and Optiv internal business units
- Facilitate the completion of client requested documentation, including RFPs, supplier forms, and other nonstandard documents
- Collaborate with internal teams to share best practices, ideas, training, that support Optiv’s culture and core values
- Build a professional relationship with Client Managers / Client Directors so as to reflect Optiv's Core Values
- Proactively follow-up with clients/manufacturers/distributors/Client Managers/Client Directors to support the renewals sales cycle
- Participate in corporate compliance trainings, operations/systems improvements, user-acceptance testing and personal career development activities
- Develop and maintain product and industry knowledge
- Maintain account health through data integrity, credit standing etc
- Actively volunteer to complete tasks on behalf of peers that are out of the office
- Perform other duties as assigned
Skills
- Two or more years of experience in Business-to-Business Sales/Client Services role required
- Intermediate level experience with Microsoft Office; specifically, Microsoft Outlook, Word and Excel. Internet navigation required
- Prior experience in Client Relationship Management software (CRM) required
- Proven ability to prioritize multiple tasks in a fast-paced environment required
- Ability to work in a sales partnership setting, where workflow is determined by incoming requests required
- Ability to build relationships and trust with internal and external partners/clients
- Ability to prioritize tasks to align with deadlines
- Superior organizational skills, independent judgment and functional arithmetic skills
- Associates Degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience preferred
- Prior experience with managing renewal contracts preferred
- Two years of experience in technical or information technologies industry preferred
- Salesforce.com experience preferred
Benefits
- A company committed to our inclusive value through our Employee Resource Groups
- Work/life balance
- Professional training resources
- Creative problem-solving and the ability to tackle unique, complex projects
- Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
- The ability and technology necessary to productively work remotely/from home (where applicable)
Company Overview
Company H1B Sponsorship