Note: The job is a remote job and is open to candidates in USA. OpenLoop is a telehealth company that aims to bring care anywhere through innovative solutions. They are seeking a Quality Operations Specialist to support clinical quality initiatives by auditing charts, tracking training compliance, and ensuring high standards are maintained as the company grows.
Responsibilities
- Clinical Chart Auditing: Execute high-volume, structured audits of provider charts to ensure protocol alignment and documentation accuracy
- Root Cause Analysis (RCA) Support: Assist Quality RNs in "deep-dive" investigations to identify systemic gaps and process failures
- Compliance Tracking: Monitor and maintain the database for provider quality trainings, ensuring 100% compliance during mass hiring cycles
- Provider Communication: Disseminate approved quality messaging and educational updates to the provider population with professional tact
- Cross-Functional Triage: Work across the organization to flag issues in the "intake-to-implementation" pipeline, preventing errors before they reach the clinical stage
- The "Team Pivot": Jump in to support any team member or department project as organizational needs shift—we tackle every problem as a unified front
Skills
- High School Diploma or GED with 2+ years of direct clinical environment experience (e.g., Medical Assistant, Scribe, or Clinical Coordinator)
- Proficiency in Excel & google sheets and a quick ability to learn Electronic Health Record (EHR) systems and tracking tools
- A foundational understanding of clinical workflows. You should know the typical lifecycle of a patient visit and how documentation flows from intake to discharge
- Experience interacting directly with patients in a clinical capacity. This ensures you understand the 'human element' behind the data you are auditing
Benefits
- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Generous PTO & hybrid-work flexibility
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more
Company Overview