Note: The job is a remote job and is open to candidates in USA. DeepScribe is building AI agents that automate and transform clinical workflows. The Customer Success Manager will own the success of a portfolio of high-profile accounts, ensuring customer retention and satisfaction through proactive engagement and relationship building.
Responsibilities
- Accountable for annual contract renewal across your portfolio; Monthly Active Users is your north star metric
- Track MAUs, WAUs, and utilization; identify risk signals early and own the intervention plan
- Develop trusted, personal relationships with key clinicians and administrative stakeholders; be someone they're genuinely glad to hear from
- Respond to provider and stakeholder questions, surface product updates, and proactively share what's relevant to each account
- Identify natural growth opportunities within accounts and partner with the internal colleagues to execute
- Advocate internally for your customers; translate clinical workflow needs into product feedback and feature requests
- Stay current on DeepScribe's latest functionality and proactively apply new features to your portfolio
Skills
- Deep empathy for clinicians and genuine belief in the problem we're solving
- Strong understanding of clinical workflows; ability to translate provider needs into technology solutions
- Technically fluent, comfortable working with data, understanding integrations, and troubleshooting at a detailed level
- Working knowledge of LLMs and basic prompt engineering; curiosity to go deeper
- Proactive communicator, you don't wait to be asked, you bring information and solutions
- Comfortable with ambiguity and able to adapt quickly as our product and market evolve
- Willingness to travel: cadence varies (0–50% in a given month depending on account needs)
- Direct healthcare experience
Benefits
- Meaningful equity stake in the company
- Flexible PTO
- Work from home stipend
- Medical, Dental, Vision, 401K and other benefits are also offered
Company Overview