Note: The job is a remote job and is open to candidates in USA. Allegion is a leading company specializing in security around the doorway and beyond, and they are seeking a Customer Success Specialist. This role focuses on providing technical setup support for onboarding new customers, ensuring a high-quality customer experience, and maintaining strong client relationships through consistent engagement and support.
Responsibilities
- Serve as the primary point of contact for clients, building and maintaining strong relationships through consistent engagement and support
- Guide clients through integration processes, providing technical assistance and ensuring the success of their self-touring implementation
- Identify and capitalize on opportunities to enhance client operations through strategic upselling and cross-selling of additional solutions
- Lead comprehensive onboarding and training programs to ensure clients fully understand and utilize the platform's capabilities
- Conduct periodic client site visits to provide hands-on support, deliver training, and strengthen business relationships
- Work closely with internal teams to relay client feedback and contribute to product development initiatives
Skills
- Minimum 3 years of professional experience, with at least 1 year in a Tech environment preferred
- 2-5 years of Customer Success experience in software/technology company
- Demonstrated experience with Smart-Home / Integrations and technical troubleshooting
- Proven track record of successful upselling and cross-selling in B2B environments
- Experience in real estate software, property technology, or related industries
- Outstanding interpersonal and communication skills with a client-first mindset
- Ability to travel occasionally to client locations (10%-20%)
- Knowledge of property management software and IoT-based solutions
- Advanced problem-solving abilities and strong client needs analysis skill
- High School Diploma or the equivalent
- Experience with Smart-Home / Integrations and technical troubleshooting
Benefits
- Health, dental and vision insurance coverage, helping you “be safe, be healthy”.
- A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
- Tuition Reimbursement
- Unlimited PTO
- Employee Discounts through Perks at Work
- Community involvement and opportunities to give back so you can “serve others, not yourself”
- Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching
Company Overview