Note: The job is a remote job and is open to candidates in USA. Foodmate B.V. is a global engineered equipment company with an over 100-year operating history. They are seeking a Director of Sales - Lifecycle Services to drive revenue growth, profitability, and customer satisfaction by leading post-sale strategies and sales execution for parts, service, and value-add products. The role involves developing strategic plans, managing dealer networks, and leading cross-functional teams to enhance market penetration.
Responsibilities
- Provides commercial leadership for all Food Automation Global Aftermarket activities in sales, parts, and value add solutions influencing and driving the Food Automation Lifecycle Services P&L
- Responsible for growing Food Automation Lifecycle services revenue and margins YOY through expansion of products and offerings to customers
- Develop and execute strategic plans, annual sales forecasts, and budgets to achieve aftermarket revenue and profit targets. Communicates and presents critical data, report summaries, market analysis, and strategic recommendations to all levels of the organization
- Is responsible for and continuously looks for methods to grow revenue, increase margin levels and optimize customer satisfaction, while maintaining operational expenses and profitability consistent with budgets
- Drafts, implements, and executes policies, procedures, and performance metrics to facilitate quality customer service experience
- Actively influences other departments to perform their duties in such a way to decrease overall warranty exposure
- Leads in overall product strategy for new and emerging service products in alignment with OC and aftermarket leadership
- Conducts market analysis to develop service products (e.g. contracts, extended warranties, customer training) that are responsive to customer needs and market opportunities. (i.e. Customer Care, Rebuilds, etc.)
- Leads and prepares aftermarket product development objectives and schedules for all phases of product development and introduction to market, including development of marketing, sales, engineering, and financial plans, estimates of potential profits, and release to market
- Reviews progress continually throughout product life cycle to ensure attainment of objectives
- Direct and coordinates promotion of aftermarket products manufactured or services performed to develop new markets, increase share of market, and obtain competitive position in industry
- Establishes and manages a strong working relationship and influence across Duravant’s Operating Companies, partners, customers and technical experts across target industries and geographies; including with service leaders, account managers, technical sales
Skills
- Bachelor's Degree in a technical or business field
- 10+ Years of work experience; 5 years in a comparable management position
- Experience in running a +$200M Lifecycle Services Business
- Strong financial acumen and accountability with demonstrated YOY continuous growth of 10 - 15%
- Experience and success in developing and launching new lifecycle service products to fuel growth
- Demonstrated success of margin expansion through various initiatives
- Strong business analysis, problem solving, and strategy development skills
- Ability to interact at all levels of the organization, with customers, partners, and Duravant's Operating Companies
- Adopts a holistic systems perspective. Empathize with multiple points of view. Challenges assumptions
- High proficiency in building relationships, both internal and external
- Strong oral and written communication skills
- Ability to build commitment and consensus through effectively influencing others
- Ability to travel up to 50% of the time
- Strong understanding and experience in operations and logistics
- Knowledge of manufacturing and engineering processes
- MBA preferred
- Knowledge of and proficiency with PC's – Office 365, CRM and ERP preferred
Company Overview