Note: The job is a remote job and is open to candidates in USA. JLL empowers you to shape a brighter way and is seeking a Facility Manager Operations & Service Delivery. This role involves leading the delivery of facilities management operations across a retail banking portfolio, focusing on standardizing processes, ensuring compliance, and driving operational efficiency.
Responsibilities
- Develop, document, and implement standardized operating procedures (SOPs) across the facilities management program to ensure consistent execution, regulatory compliance, and scalable operational efficiency
- Partner directly with the FM team and retail banking operations stakeholders to align priorities, strengthen collaboration, and translate business needs into effective and efficient facility management solutions
- Drive operational efficiency initiatives by optimizing workflows, reducing redundancies, and ensuring consistent application of best practices across the portfolio
- Deliver a seamless client experience by serving as a key interface between facilities management and the real estate organization, ensuring processes are clearly understood, adopted, and executed
- Design and deliver training programs to enable FM teams and vendors to effectively implement processes, reinforcing safety, compliance, and service excellence
- Establish and monitor KPIs and performance metrics to evaluate process effectiveness, support data-driven decision-making, and drive continuous improvement
- Oversee facility operations and maintenance programs, including inspections, preventive maintenance, and emergency response, to protect asset value and ensure uninterrupted branch operations
Skills
- Bachelor's degree or 5+ years of experience in facilities management, corporate real estate, or a third-party FM environment
- Proven ability to develop process documentation, SOPs, and training materials specific to facilities management operations
- Strong analytical and financial skills, including expense management, variance analysis, and KPI-driven performance evaluation
- Demonstrated success in partnering with FM teams to implement processes, train stakeholders, and measure performance outcomes
- Ability to interpret legal, regulatory, and technical requirements and integrate them into FM operational processes
- Strong problem-solving mindset with a focus on driving operational efficiency, consistency, and disciplined execution across diverse environments
- Strong understanding of retail banking environments as facilities management operations, with the ability to translate operational needs into structured FM processes and execution standards
- Proven ability to collaborate with FM teams and business partners while developing documentation and presenting operational performance and recommendations to leadership
- Experience managing budgets, analyzing performance, and driving cost efficiencies through process improvement within facilities management programs
- Demonstrated expertise in process standardization, implementation, and performance measurement to enhance FM service delivery and achieve operational efficiency at scale
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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