Note: The job is a remote job and is open to candidates in USA. BeaconMedaes is a global leader in vacuum and abatement systems, and they are seeking a Field Service Engineer to maintain customer relationships and provide technical support. The role involves on-site customer service, troubleshooting, installation, and adherence to safety protocols.
Responsibilities
- Maintain relationships with key customers and act as the primary feedback loop into service sales and technical support groups to ensure all opportunities are captured
- Provide exceptional on-site customer service by addressing client inquiries, offering technical support, and ensuring their satisfaction with the services provided
- Regularly visit customer sites as scheduled by the field service planner to inspect and service industrial vacuum pumps and associated equipment
- Diagnose issues accurately and perform necessary repairs directly at the customer’s location to minimize downtime and maintain system efficiency
- Carry out installation and commissioning of vacuum technology products in line with global standards, ensuring complete customer satisfaction
- Adhere to and promote strict safety protocols while working at customer sites, including conducting Last Minute Risk Assessments and using prescribed Personal Protective Equipment
- Maintain detailed records of on-site maintenance activities, repairs, and any issues encountered, providing comprehensive reports to clients and management
- Identify potential problems during site visits before they escalate and offer preventive maintenance solutions to avoid future disruptions
- Proactively generate leads for the Sales team while on-site
- Provide training to colleagues and customers, and share lessons learned to enhance the exchange of experiences and foster a strong network
- Stay updated with the latest advancements in vacuum technology and continuously improve technical skills to provide the best possible service during field visits
- Work with the internal team to find optimal solutions for customer-specific situations, ensuring the best advice and support are provided
Skills
- Comprehensive understanding of various types of vacuum pumps (e.g., rotary vane, scroll, turbomolecular) and their operational principles
- 2-4 years experience in a similar role
- General understanding of mechanical processes
- Proficiency in using diagnostic tools and software to identify and troubleshoot issues within (vacuum) systems
- Great foundation in both electrical and mechanical engineering principles to repair components such as motors, seals, and control systems
- Able to legally work in the U.S
- Valid Driver's License
Benefits
- Benefits and Perks: Enjoy a benefits package including health and wellness programs, retirement savings, and employee assistance.
- We offer flexible working arrangements and career advancement opportunities.
- Growth Opportunities: Access global training, mentorship, and career progression pathways to achieve your professional goals.
Company Overview