Note: The job is a remote job and is open to candidates in USA. LG Electronics is a global leader in technology dedicated to creating innovative solutions for a better life. They are seeking Field Service Technicians to deliver exceptional customer experiences while servicing their products in the home, diagnosing and repairing major appliances, TVs, and A/C units.
Responsibilities
- Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance
- Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG
- Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances
- Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts
- Immediately and accurately process paperwork and perform data entry upon completion of each job
- Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home
- Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %)
Skills
- Minimum 1 year experience in a technical role (Field Service preferred)
- Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products)
- Experience in the use of tools, and diagnostic test equipment
- Ability to properly trouble-shoot, diagnose, repair and document product/system issues
- Valid Driver's license in good standing
- Ability to obtain appropriate EPA Certification
- Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds
Benefits
- No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
- Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
- Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
- Performance based Short-Term Incentives (varies by role).
- Access to confidential mental health resources to help you and your loved ones improve your quality of life.
- Personal fitness goal incentives.
- Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group Rate Life and Disability Insurance.
Company Overview