Note: The job is a remote job and is open to candidates in USA. Gravie is a company dedicated to creating health benefits for small and midsize businesses and their employees. They are seeking an ICHRA Account Manager to manage employer client relationships and provide guidance on their ICHRA product and services.
Responsibilities
- Educate employer clients about Gravie's ICHRA product and services
- Provide accurate and timely answers to clients' questions
- Ensure new and renewing employer clients receive accurately completed onboarding documents, and route completed items to internal teams
- Facilitate and present kick-off meetings to clients' employee populations
- Research and resolve client issues and elevated member issues
- Proactively deliver ongoing guidance and thoughtful recommendations to clients
- Coordinate and manage ongoing relationships with clients, including meetings/regular outreach, delivery of applicable reports and contract discussions
- Assist groups through their plan renewal in determining affordability and establishing their contribution strategies
- Work with Sales and Implementation teams to ensure smooth onboarding of new clients
- Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented
Skills
- Bachelor's degree or equivalent experience in customer service
- Minimum of 3 years customer service or account management experience
- Account management experience in the health insurance or health care industry, ideally in the ICHRA space
- Demonstrated ability to work independently with a high level of organization and ability to effectively manage time-critical issues
- Experience working in highly dynamic environment (start up or emerging growth company) or demonstrated ability to do so
- Clear and effective communicator, including public speaking skills
- Ability to work collaboratively across a team and functions
- Energetic, positive attitude and self-motivated
- Experience in working with Microsoft Office, including Word, Excel, PowerPoint
- Previous start-up company experience
Benefits
- Standard health and wellness benefits
- Alternative medicine coverage
- Flexible PTO
- Up to 16 weeks paid parental leave
- Paid holidays
- A 401k program
- Transportation perks
- Education reimbursement
- 2 days of paid paw-ternity leave
Company Overview