Note: The job is a remote job and is open to candidates in USA. BMC Software is a leader in empowering organizations to accelerate business value through their innovative portfolio. They are seeking a Mainframe Customer Success Specialist who will be responsible for driving customer adoption and success by providing tailored Success Blueprints and managing relationships across various functions to enhance customer experience.
Responsibilities
- Become the post-sales customer success leader for your assigned accounts and provide them with a deliverable Success Blueprint in combination with exceptional customer management experience at the executive and technical level
- Build and deliver tailored Success Blueprint aligned to customers' business goals and provide customized usage/adoption recommendations, risk identification, mitigation, and governance advice
- Be responsible for driving customer adoption and success
- Serve as an escalation point for customer issues impacting their success to drive risk mitigation
- Able to maintain cross-functional relationships account system (Sales, Services, Engineering, Marketing, Product Management, and support) with the goal of owning the post-sale strategy and customer satisfaction
- As a BMC employee, use the opportunity to learn, be included in global projects, challenge yourself and be the innovator in solving everyday problems
Skills
- Excellent communication skills (verbal & written) in English, along with strong customer handling skills
- Proven consulting, problem-solving, analytical, organizational, and time management skills with the ability to handle multiple tasks concurrently
- Expertise and experience dealing with large, complicated, political accounts at senior IT and business levels, preferably with recent direct hands-on executive experience
- Ability to learn and effectively utilize Customer Support tools/resources and inquisitiveness to learn new products and ideas
- 10+ years of deep expertise in z/OS systems, BMC/competitor Mainframe Tools/Utilities (such as Operations, Development, DB2, and Security)
- Understanding of customer challenges in large mainframe environment and the ability to address them
- Good understanding of cloud technologies
- BS degree in Computer Science or related technical field OR equivalent experience
- Prior experience in cross‑functional alignment with Sales, Pre-sales, Services, Engineering, Support, and Product teams is preferred
- Prior experience with in-depth and wide-scale diverse portfolio engagements including leading and facilitating executive meetings and workshops
Benefits
- Other rewards may include a variable plan and country specific benefits.
Company Overview
Company H1B Sponsorship