Note: The job is a remote job and is open to candidates in USA. CentralSquare Technologies is a provider of mission-critical software to government and public safety clients. The Manager, Business Operations will serve as the operational backbone of the Professional Services organization, bridging strategic initiatives with day-to-day operations to ensure effective delivery and compliance.
Responsibilities
- Lead and develop the Resource Planning team
- Own hiring, performance management, goal-setting, and professional development for the team
- Oversee the Resource Planner team responsible for capacity planning across PS delivery—covering all CentralSquare product lines
- Ensure resource assignments are aligned to active project demand; identify and escalate capacity gaps or conflicts to PS Leadership in a timely manner
- Partner with Delivery Managers to maintain accurate resource data in Salesforce/Certinia PSA, supporting forecast accuracy and utilization reporting
- Support workforce planning conversations with input on team capacity, availability, and skillset coverage across delivery functions
- Produce ARR/NRR reports using FinancialForce and Salesforce data
- Review and refresh the Services reporting cadences and content to reflect the key metrics needed to drive data driven decisions
- Work with the Delivery Directors and Managers to ensure they have the right project level reports to support successful implementations
- Prepare Executive Level decks and facilitate Senior Leadership meetings in an ad-hoc as needed manner
- Serve as a core contributor and operational lead for the multi-workstream Services Transformation Initiative
- Work hand in hand with the process/methodology and communications leads within the Business Operations team to enable scaling and to transform the organization to best-in-class
Skills
- 5+ years of experience in operations, project management, or business operations within a software or SaaS organization
- Demonstrated experience managing cross-functional teams of 3 or more direct reports
- Advanced proficiency in Excel – pivot tables, lookups, etc
- Experience with revenue operations concepts including ARR, NRR, billing milestones, and timecard compliance
- Proven ability to develop and document business processes (SOW/SOS, scoping workflows, RACI frameworks)
- Strong executive communication skills; comfortable preparing and presenting to ELT audiences
- Experience managing recurring operational cadences across daily, weekly, monthly, and quarterly cycles
- B.A. or B.S. Degree or equivalent experience preferred; 3–5 years in a supervisory or management position
- Proficiency with Smartsheet, FinancialForce, PowerBI, and Microsoft 365 preferred
- Experience in public sector software delivery or government technology a plus
- Proficiency with AI tools (e.g., Claude, Copilot, Agentforce) a plus
- PMP, CAPM, or equivalent project management certification a plus
Company Overview
Company H1B Sponsorship