Note: The job is a remote job and is open to candidates in USA. Skan AI is pioneering the context engine for human and agentic execution, providing innovative solutions in AI and process intelligence. The Program Manager will oversee the full lifecycle of PaaS platform implementations for enterprise clients, ensuring timely and effective delivery while managing client relationships and internal teams.
Responsibilities
- Serve as the primary point of contact for client program leadership throughout the full implementation lifecycle (contract signing through operationalization)
- Build trusted advisor relationships with executive stakeholders at banking and insurance organizations
- Lead client-facing governance sessions, program status reviews, and escalation conversations with confidence and clarity
- Guide clients through decisions, push back when necessary, and proactively surface risks before they become problems
- Take full ownership of large-scale PaaS implementation programs from initial planning through operational handover
- Quarterback cross-functional internal teams including Product, Engineering, Customer Success, and Operations to deliver a seamless client experience
- Identify risks, scope changes, and opportunities early and drive them to resolution with urgency pulling in the right team members
- Translate complex client challenges into structured, actionable delivery plans
- Continuously refine delivery processes, tools, and methodologies to improve efficiency and client satisfaction
Skills
- 6 to 10 years of experience in program or project management in a client-facing delivery role
- Minimum 3 years delivering technology solutions directly to external clients in BFSI (banking, financial services, or insurance)
- Demonstrated experience owning enterprise client relationships at the executive level
- Proven ability to build delivery frameworks, governance models, and processes from scratch in a fast-moving environment
- Working knowledge of SaaS/PaaS delivery models and enterprise systems integration
- Comfort navigating technical conversations with engineering and product teams while keeping clients focused on business outcomes
- A proactive communicator who escalates early and never lets surprises reach the client
- Strong written and verbal communication with the ability to translate complexity into a clear, compelling narrative
- A startup mindset with comfort in ambiguity, fast pace, and building something new
- Bachelor's degree in Computer Science, Engineering, Business, or a related field
- PMP, PMI-ACP, or equivalent certification is a plus
Benefits
- Flexible remote work environment
- Competitive compensation, commensurate with experience
Company Overview
Company H1B Sponsorship