Note: The job is a remote job and is open to candidates in USA. Envision Technology Solutions is seeking a Professional Direct Delivery Manager (PDM) to support Microsoft Azure Professional Direct Services. This customer-facing role requires strong technical knowledge and bilingual fluency in Japanese and English, acting as the primary contact for Azure customers to enhance their experience and resolve escalations.
Responsibilities
- Provide “lite advisory” support on Azure migration, architecture, development, and deployment topics
- Conduct customer onboarding sessions and clarify Professional Direct services usage
- Administer Windows Azure Optimization Report diagnostics and deliver results to customers
- Identify incident trends and assist with root‑cause analysis
- Serve as primary contact for reactive support escalations, providing advocacy and resolution assistance
- Collaborate with Microsoft teams (Azure Support, Engineering, Operations, Billing) to resolve escalated tickets
- Create and deliver new IP (webinars, tips & tricks, takeaways) for Professional Direct customers
- Communicate escalation findings clearly to executives within customer organizations and Microsoft
- Act as a strong customer advocate, listening and relaying customer voice within Microsoft
- Provide training and documentation feedback, updating role documentation as needed
- Work flexible hours across global time zones to support customers in US, UK, and Canada
Skills
- 10+ years overall IT experience
- Japanese (written & spoken proficiency mandatory)
- Ability to quickly build trust and rapport with enterprise customers (CxOs, IT Directors, Architects)
- Passion for customer advocacy in technology domains
- Strong communication skills in English and Japanese (spoken & written)
- Ability to work independently and influence stakeholders without formal authority
- Understanding of cloud vs. on‑premise computing fundamentals
- Technical knowledge of Azure platform and architecture
- Strong knowledge of Microsoft Windows platform
- Familiarity with networking concepts (VIPs, NAT, DNS)
- Experience with .NET (3.0/3.5/4.0), Visual Studio languages (VB, C/C#/C++), SQL Azure/SQL Server
- Knowledge of distributed application architecture, ALM, SOA
- Familiarity with load balancing, geo‑redundancy, CDN, VPN technologies
- Exposure to virtualization concepts and Hyper‑V administration
- 8+ years in IT roles
- 5+ years in systems development, network operations, or customer service
- 3+ years in application development (preferably cloud platforms)
- 1+ years in Azure development or Azure support
- Bachelor's degree in Computer Science, MIS, or related field
- MCSE
- MCPD
- MCAD certifications
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