Note: The job is a remote job and is open to candidates in USA. TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences. As a Russian-English Bilingual Healthcare Customer Service Representative, you will support consumers by engaging thoughtfully and helping resolve questions related to their healthcare benefit needs.
Responsibilities
- Answer incoming calls from customers
- Engage thoughtfully with customers to understand their needs
- Conduct research across multiple systems to resolve questions
- Provide clear, accurate information to help consumers navigate healthcare options
- Manage a high volume of interactions while maintaining quality and professionalism
- Follow a set schedule, including designated breaks and lunches
Skills
- At least 6 months of customer service experience
- Bilingual in English and Russian
- High school diploma or equivalent
- Strong empathy, patience, and attentiveness to customer's needs
- Comfort working with computer systems and Windows based applications
- A distraction free, designated home workspace
- A secure, high speed wired internet connection (minimum 25 mbps)
Benefits
- PTO
- Tuition reimbursement
- Health and wellness incentives
- Engaging, instructor led online sessions that use both webcam video and audio
- Individualized coaching
- Thousands of free courses to support your growth
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