Note: The job is a remote job and is open to candidates in USA. Vivint Smart Home, an NRG owned company, is a leading smart home company dedicated to redefining the home experience with intelligent products and services. The Senior Director of Product Management for AI Experiences will be responsible for transforming smart home hardware into a proactive, intelligent ecosystem, leading a team of Technical Product Managers and collaborating with various stakeholders to define and execute a multi-year vision for AI-driven consumer experiences.
Responsibilities
- Own the definition, multi-year sequencing, and execution of the AI experience roadmap across the entire Vivint and NRG smart home portfolio
- Develop a comprehensive 3-year product roadmap rooted in a deep technical understanding of emerging AI/ML capabilities, translating future technological vectors into immediate, high-value customer benefits
- Autonomously identify, scope, and validate "white space" opportunities to deploy net-new, disruptive AI experiences that shift the smart home from a reactive state to an ambient, proactive state
- Serve as the strategic thought leader on how disparate hardware endpoints (cameras, panels, sensors) and cloud platforms can leverage unified machine learning models to act as a singular, cohesive system
- Author high-quality, data-driven narrative documents (PRFAQs, Working-Backwards documents, and 3-Year Operating Plans) to align senior executive leadership (VP+) on high-stakes AI investments, algorithm training requirements, and data privacy policies
- Define and scale cross-organizational mechanisms to continuously monitor model performance, customer usage telemetry, and behavioral data to rigorously refine and iterate on shipped experiences
- Directly manage, mentor, and scale a lean team of high-performing Technical Product Managers, fostering a deep culture of technical excellence, algorithmic rigor, and extreme customer-centricity
- Operate independently to influence, unblock, and align a highly cross-functional, multi-disciplinary organization spanning Data Science, AI/ML Platform Engineering, UX Design Language teams, and Hardware Product lines
- Translate complex machine learning capabilities into precise, unambiguous product requirement documents (PRDs), ensuring a reliable and ethical path from initial model training to mass-market production deployment
Skills
- 10+ years of product management experience, with at least 5+ years dedicated specifically to shipping consumer-facing AI/ML software features, intelligent IoT experiences, or complex data-driven platforms at scale
- Demonstrated experience managing products that require close, daily coordination with AI data scientists, machine learning infrastructure engineers, and data privacy teams
- 3+ years of experience directly managing and developing technical product professionals, with a proven ability to scale a team's technical capacity
- B.S. or M.S. in a Technical Field (Computer Science, Data Science, Artificial Intelligence, or related discipline)
- Proven ability to define long-term product frameworks and navigate intense ambiguity independently. You must be comfortable establishing a product path where technical baselines or data sets are completely undefined
- Deep technical literacy in applying machine learning approaches to consumer-facing ecosystems. Direct experience productizing capabilities like computer vision, edge-AI processing, natural language processing, or predictive behavioral modeling is required
- Strong understanding of how software intelligence interacts with physical consumer hardware lifecycles, including ambient wireless frameworks, cloud latency constraints, and local device processing limitations
- Exceptional written and verbal communication skills. Proven track record of presenting complex data science and product concepts clearly to non-technical executive leadership to secure broad organizational alignment
- MBA or equivalent business experience preferred
Benefits
- Annual bonus
- Short- and long-term incentives
- Program-specific awards
- Medical
- Vision
- Dental
- 401K
- Flexible spending accounts
Company Overview