Note: The job is a remote job and is open to candidates in USA. Sedgwick is a leading claims management services company, and they are seeking a Senior Training Consultant to develop and deliver training programs related to claims management systems. The role involves designing training materials, conducting sessions, and ensuring the effectiveness of educational initiatives.
Responsibilities
- Trains instructors or delivers instructor-led classroom sessions to users
- Consults with claims management to identify training needs that meet, support, and incorporate Sedgwick business needs, objectives, strategies, and policies
- Designs and coordinates detailed training programs for claims management related to products
- Designs, delivers, and maintains courses for classroom or online application
- Assists with the implementation of policies and procedures related to various training and educational programs for Sedgwick University
- Monitors and evaluates the effectiveness of curriculum by deploying measurement and feedback tools that track outcomes and ensure alignment to business objectives
- Maintains product knowledge, industry knowledge, and familiarity with claim management internal processes
- Initiates performance consulting process addressing training issues; provides recommendations to internal and external client issues
- Establishes relationships and networks with a broad range of people and groups for technical claims related areas
- Creates and maintains assessment and evaluation tools used consistently for external and internal clients
- Creates reports including management summaries and status reports on various training or client issues or initiatives
- Modifies, revises, and updates the content of existing training programs
- Performs other duties as required
- Supports the organization's quality program(s)
- Travels as required
Skills
- California requirements: Must meet the definition of 'Instructor' as defined in CCR 2592.01 (i)
- Must possess California Self-Insured Administrator Certification
- Eight (8) years of claims management experience or equivalent combination of education and experience to include two (2) years of supervisory experience
- One (1) year training experience (including presentations)
- Two (2) years Microsoft related products experience required
- Excellent understanding of claims management procedures and systems
- Excellent knowledge of adult learning methodologies and group facilitation techniques
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Excellent organizational skills
- Strong negotiation and problem solving skills
- Ability to manage multiple, time-sensitive, and occasionally conflicting projects while meeting deadlines
- Familiarity with other lines of business
- Ability to demonstrate thorough understanding of California workers' compensation laws and regulations
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
- Bachelor's degree from an accredited college or university preferred
- WCCP, AIC, or ARM preferred
Benefits
- Medical
- Dental
- Vision
- 401k and matching
- PTO
- Disability and life insurance
- Employee assistance
- Flexible spending or health savings account
- Other additional voluntary benefits
Company Overview