Note: The job is a remote job and is open to candidates in USA. ENFRA is a leader in innovative energy solutions with over 100 years of experience in the energy infrastructure industry. The Service Director of Asset Management is responsible for providing leadership and technical support to the asset management team, ensuring operational efficiency and customer satisfaction through strategic planning and implementation of maintenance and service execution plans.
Responsibilities
- Makes safety the number one priority at each customer site
- Develops and implements an operational, preventive maintenance, emergency response, repair and temporary services execution plan to maximize overall business objectives, and ensure efficiency & resiliency of assets and system
- Develops and implements a plant manual and operational plan for each customer
- The plan includes the following strategies: communication amongst customer and Company team to identify, manage and share overall best practices and company resources, operations, preventive maintenance, emergency response, repair and temporary services
- Means to provide business and asset operational continuity across all geographies
- Develop and implement quality control plan (Executive Walks) to ensure operation execution plan meets expectations
- On-Boarding and maintaining qualified vendors and subcontractors
- Coordinating and aligning internal business lines to support and implement the operation, preventive maintenance, emergency response, repair and temporary services execution plan
- Hiring and disciplinary duties for the team
- Development, coordination and implementation of training plan for Asset Management Team and Client
- Reviews monthly KPIs: customer reports, completed maintenance, chemical treatment reports and repairs, monthly & annual reports
- Reviews team schedules and aligns resources with client, facility and system requirements to ensure efficiency and resiliency
- Works with the team to implement improvements as needed
- Evaluates performance of each account relative to customer satisfaction and provides leadership for technical support performance enhancement and proactive resolution of issues
- Allocates and sources resources as needed to ensure the team commitments to customers and systems are met
- Ensures compliance with state, local and federal legal requirements and operate the business and systems with the highest level of ethics
- Ensures the quality of work to industry, manufacturer, corporate and project requirements
Skills
- Bachelor's Degree, preferred
- Minimum of 10 years of successful and verifiable experience in Service Operations and Management
- Must have experience in managing multiple customers and teams
- 5+ years' experience with managing teams and personnel
- Must understand the company's policies and procedure, create solutions, offer guidance and generally manage the account with minimal strategic guidance from executives
- Must be equally passionate about providing services and promoting safety on the job, and have the knowledge and ability to enforce safety policies within the department
- Must have knowledge of service, troubleshooting, preventive maintenance and repairs
- Ability to create additional opportunities for business growth through customer management
- Ability to assist with the management of profit and losses as well as reporting on quarterly and monthly projections
- Ability to create a reliable financial forecast
- Effective verbal and written communication skills
- Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment
- Versed in the industry and the Company's competitors
- Ability to multitask and perform duties outside of the scope of work when necessary
Company Overview