Note: The job is a remote job and is open to candidates in USA. Avalere Health is dedicated to ensuring every patient is identified, treated, supported, and cared for. They are seeking a Client Services Director to provide strategic oversight for marketing and promotional medical education accounts, bridging operational leadership with senior commercial direction to enhance engagement and growth.
Responsibilities
- Provide senior strategic oversight across large, complex, or global medical communications programmes (marketing, promotional medical education and medical affairs)
- Ensure alignment between client objectives, delivery models, and commercial outcomes to maximise long‑term value
- Identify opportunities to enhance innovation, efficiency, cross-functional integration, and new service offerings
- Serve as a trusted consultant to clients on scientific exchange, medical education, publications, congress strategy, and digital engagement
- Maintain a strong “big picture” view of account health—anticipating risks, challenges, and delivery needs before they arise
- Act as a senior escalation point for internal teams and client partners
- Shape and evolve account strategies, supporting the shift from tactical delivery to strategic consultancy-led engagement
- Contribute to forecasting, account planning, and commercial optimisation to drive sustainable growth
- Build and mentor high-performing account teams—coaching emerging leaders and senior account managers to strengthen strategic and commercial capability
- Embed best practices that enhance quality, consistency, scalability, and collaboration across programmes
Skills
- 10+ years' experience in medical communications, healthcare communications, or life‑sciences agency environments
- Experience delivering across Healthcare Marketing, Promotional Medical Education and Medical Affairs projects with understanding of regulatory frameworks and compliance requirements
- Proven experience leading complex, multidisciplinary scientific communication programmes
- Strong track record in organic account growth, proposal development, or new business initiatives
- Confident advising on and delivering integrated engagement models, including scientific exchange, education, congress strategy, digital solutions, and omnichannel approaches
- Exceptional communication skills with the ability to influence, challenge, and build trust with senior client stakeholders
- Strategic thinker with strong commercial acumen, understanding value creation, margin, scope, and negotiation dynamics
- Demonstrated leadership capability—experienced in coaching, developing, and empowering teams
- Bachelor's degree required
- Life sciences, healthcare, or business-related disciplines
Benefits
- 401K plan with an employer match contribution up to 4% (immediately vested)
- Life insurance
- Disability coverage
- Medical, dental, and vision plans for peace of mind
- Flexible working arrangements, including hybrid and remote work
- Option to work from anywhere across the globe two weeks each year
- 20 vacation days plus one personal well-being day
- Recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August
- Access free counselling through our employee assistance program and personalized health support
- Enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey
- Continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business
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