Note: The job is a remote job and is open to candidates in USA. Fastly helps people stay better connected with the things they love through its edge cloud platform. The Finance Systems Analyst will support the Billing Systems and broader Order-to-Cash systems, working closely with various teams to improve systems managing contracts, orders, billing, and invoicing.
Responsibilities
- Provide day-to-day support for billing and invoicing systems, ensuring accurate and timely invoice generation
- Troubleshoot billing and invoicing issues across subscription and usage-based billing models
- Work closely with billing operations to resolve discrepancies related to contracts, pricing, usage, and invoicing
- Investigate and resolve data issues impacting billing accuracy
- Support operational processes related to contracts, orders, billing, and revenue flow across the Order-to-Cash lifecycle
- Assist with issue resolution across Billing Operations, Finance, and Business Systems teams
- Analyze system workflows and identify opportunities to improve process efficiency and data quality
- Perform root cause analysis on billing discrepancies and operational issues
Skills
- ~5-7 years of experience in Finance Systems, Business Systems, Billing Operations, or Order-to-Cash functions
- Must have good understanding of Lead-to-Cash processes, including: Opportunity, Quote, Contracts, Orders, Billing, Invoicing, Subscription and/or usage-based billing
- Must have experience querying and analyzing data using BigQuery, SQL tools, or similar platforms
- Strong analytical and problem-solving abilities with attention to detail
- Excellent communication skills and ability to collaborate across teams
- Experience using Google Workspace tools (Sheets, Docs, etc.)
- Experience with NetSuite ERP
- Experience with usage-based or subscription billing platforms such as LogiSense, or similar platforms (e.g., Zuora, Aria)
- Familiarity with Salesforce or CRM systems
- Experience with Looker or other BI / analytics platforms
- Exposure to system integrations, automation, or API-driven workflows
- Experience supporting projects within Order-to-Cash or Finance Systems environments
- Interest in leveraging AI and automation to solve business and operational problems
Benefits
- We offer a comprehensive benefits package including medical, dental, and vision insurance.
- Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees.
- We also offer 401(k) (including company match) and an Employee Stock Purchase Program.
- For 2026, we offer 12 paid local holidays, 12 paid company wellness days.
Company Overview