Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. The company is seeking an experienced commercial attorney for their in-house Transactions Legal Team to support sales and commercial operations by drafting, reviewing, and negotiating complex commercial agreements.
Responsibilities
- Draft, review, and negotiate a broad range of commercial agreements, including master services, data processing, partner and reseller, business associate, vendor, end user license, confidentiality, and service level agreements
- Prime complex legal transactions with a variety of customers and partners of different scales and sizes, across verticals such as retail, insurance, finance, and healthcare
- Advise internal stakeholders on liability, AI and data use, data privacy, cybersecurity, and regulatory compliance considerations within commercial agreements
- Partner closely with Sales, Operations, Product, Compliance, Procurement, and Finance teams to successfully close customer and partner transactions
- Identify legal risks and provide balanced, pragmatic solutions that support business objectives while managing legal risk in a high-pressure, high-growth environment
- Assist in the development, maintenance, and continuous improvement of contract templates, negotiation playbooks, frequently asked questions, and scalable legal processes that improve efficiency and accelerate deal velocity
Skills
- Juris Doctor (JD) from an accredited law school
- Active membership in good standing with at least one U.S. state bar
- Between seven and twelve years of combined of law firm and in-house legal department experience
- Four or more years of in-house experience drafting and negotiating complex agreements in a high pressure technology sales environment
- Significant experience with negotiating SaaS, cloud, and other technology agreements
- Experience addressing issues in telecommunications, data privacy, AI, cybersecurity, and regulatory compliance
- Experience managing multiple projects and negotiations simultaneously in a fast-paced demanding environment
- Strong commercial judgment and ability to balance legal risk with business objectives
- Experience supporting product teams with AI-enabled and data-driven technology products, features, and use
- Familiarity with data privacy and regulatory frameworks relevant to enterprise SaaS platforms, including HIPAA, GDPR, SOC 2, and U.S. privacy laws (e.g., CCPA/CPRA)
- Working knowledge of standard business processes for cloud companies, including go-to-market strategy, customer experience management, and finance processes
- Proficiency improving contract lifecycle management and legal operations within high-growth technology companies
Benefits
- Annual performance bonus
- Stock
- Other applicable incentive compensation plans
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan
- Paid Time Off
- Company paid holidays
- Paid volunteer hours
- 12 weeks paid parental leave
Company Overview